Privacy Policy

Last updated: 5 October 2026

This policy explains how SS Automotive Group handles personal information collected through ssautomotive.com.au and in the course of servicing and repairing vehicles at our Dandenong workshop.

1. Who we are

SS Automotive Group (SS Automotive Group Pty Ltd, ABN 61 650 317 007, ACN 650 317 007) is a mechanical and smash repair workshop at 5 Quinn Street, Dandenong VIC 3175. In this policy, "we", "us" and "our" mean SS Automotive Group.

2. The Australian Privacy Principles

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set rules for how organisations handle personal information. Some small businesses are exempt from the Privacy Act. Whether or not the Act applies to us, we choose to follow the APPs when handling your information.

3. What we collect

We only collect the information we need to respond to you and to work on your vehicle. Depending on how you contact us, this may include:

• Booking form: your vehicle's year, make, model, registration and odometer reading (km), your preferred date and time, your name, phone number, email address and any notes you add.
• Contact form: your name, phone number, email address, the service you are asking about and your message.
• Accident support form: the type of support you need, your name, phone number, email address, your vehicle's make, model, year and registration, and your description of what happened.
• In the workshop: details about your vehicle and the work we carry out, and the information on your invoice.
• Website use: technical information such as pages visited, device and browser type, approximate location and how you arrived at our site, collected through Google Analytics if you allow analytics cookies (see section 7).

Please do not include sensitive information, such as health details, in the notes or description fields unless it is needed for your request.

4. How we collect it

• Directly from you, when you fill in a form on our website, call us, email us or visit the workshop.
• Automatically, through cookies and analytics tools when you browse the site, if you allow them.
• When you submit a form, our web server briefly keeps a scrambled (hashed) copy of your IP address to limit spam and repeated submissions.

5. Why we use it

• To respond to your enquiry, confirm or change a booking, and give you a quote.
• To carry out work on your vehicle, contact you about it and issue invoices.
• To help with accident support requests you send us.
• To keep records we are required to keep by law, such as tax records.
• To understand how people use our website so we can improve it.
• To protect our forms and website from spam and misuse.

6. Who we share it with

We do not sell your personal information. We share it only with the service providers that run our website and handle our communications:

• Namecheap, which hosts this website and processes form submissions on its servers.
• Google (Gmail / Google Workspace), whose email service delivers your form submissions to our inbox and stores our email.
• Google Tag Manager (container GTM-KB4B3RQJ) and Google Analytics 4 (property G-HV6CM3K74M), which measure how the website is used. These only load if you agree to them in our cookie settings.
• Google Fonts, which supplies the fonts on our pages. Your browser connects to Google to load them, which shares your IP address with Google.
• Google Maps, which displays the embedded map on our home and contact pages. Loading the map shares your IP address and browser details with Google.

We may also disclose information where the law requires or allows it, or where you have asked us to, for example when you ask us to deal with your insurer about an accident repair.

7. Cookies and analytics

When you first visit, we ask which cookies you are happy for us to use. Your choice is saved in your browser for 12 months.

• Essential: needed for the site and forms to work, including remembering your cookie choice. Always on.
• Analytics: Google Analytics 4 records which pages are visited, how long people stay and how they found the site. We use this information in aggregate to improve the website. It only loads if you allow analytics.
• Marketing: Google Tag Manager and ad measurement. It only loads if you allow marketing.

Until you make a choice, Google Analytics and Google Tag Manager are not loaded. You can learn more in Google's explanation of how Google uses information from sites that use its services.

You can change your choice at any time with the button below, or block cookies in your browser settings.

8. Overseas disclosure

Some of the service providers listed above, Google in particular, may store or process information on servers outside Australia, including in the United States. Where we use these providers, we take reasonable steps to make sure they handle your information in a way that is consistent with the APPs.

9. Marketing messages

We will only send you commercial electronic messages, such as promotional emails or text messages, if you have agreed to receive them, in line with the Spam Act 2003 (Cth). Every marketing message we send will identify us and include a simple way to unsubscribe. Messages about your booking or vehicle are not marketing and you will still receive them.

10. How we protect it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website is served over HTTPS, form submissions are sent by email to our business inbox, and access to our records is limited to staff who need it. No method of sending or storing data is completely secure, so we cannot guarantee the security of information sent over the internet.

11. How long we keep it

We keep personal information only for as long as we need it for the purposes above or as required by law, such as tax record-keeping requirements. [TODO: retention period] When we no longer need it, we take reasonable steps to delete or de-identify it.

12. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong or out of date. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If we cannot give you access, we will explain why.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. We will look into your complaint and respond in writing within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated shown at the top.

15. Contact us

For privacy questions, access or correction requests, or complaints:

• SS Automotive Group, 5 Quinn Street, Dandenong VIC 3175
• Phone: 03 8774 5785
• Email: admin@ssautomotive.com.au [TODO: confirm privacy contact email]

You can also read our Terms & Conditions.