Terms & Conditions

Last updated: 5 October 2026

These terms apply to your use of ssautomotive.com.au and to any service, repair or inspection work carried out by SS Automotive Group (SS Automotive Group Pty Ltd, ABN 61 650 317 007, ACN 650 317 007), 5 Quinn Street, Dandenong VIC 3175. In these terms, "we", "us" and "our" mean SS Automotive Group, and "you" means the person using the site or booking work with us.

By using this website or booking a service, you agree to these terms. Please read them alongside our Privacy Policy.

1. Using this website

We keep the information on this site accurate and up to date, but it is general information only. Service descriptions, opening hours and other details can change, so please confirm anything important with us by phone or email before relying on it.

You agree not to misuse the site, including by submitting false information through our forms, trying to gain unauthorised access to our systems, or interfering with how the site works.

2. Bookings and quotes

• A booking request made through our website, by phone or by email is a request only. Your booking is confirmed once we contact you to confirm the date and time.
• Any quote or price we give before inspecting your vehicle is an estimate. The final price can change once we have inspected the vehicle and know what work and parts are needed.
• We will contact you to confirm the price before starting any work, and again before carrying out any extra work beyond what you approved. We will not go ahead with additional work without your approval.

3. Your responsibilities

• Give us accurate details about yourself and your vehicle, including the make, model, registration and any known faults or warning lights.
• Make sure you own the vehicle or have the owner's permission to book work on it.
• Remove valuables and personal items before dropping the vehicle off. Let us know about any aftermarket modifications, wheel locks or security systems we need to work around.
• Be reachable on the phone number or email you give us, so we can confirm quotes and let you know when your vehicle is ready.

4. Cancellations and rescheduling

If you need to cancel or move your booking, please call us on 03 8774 5785 or email admin@ssautomotive.com.au as early as you can. [TODO: cancellation fee policy, e.g. notice period and any fee for late cancellation or parts already ordered]

We may need to reschedule a booking if parts are delayed or a job takes longer than expected. If that happens, we will contact you and arrange a new time.

5. Payment

Payment is due when you collect your vehicle, unless we have agreed otherwise in writing. We will give you a tax invoice listing the work done and the parts supplied. We accept credit card, debit card and mobile (tap-and-go) payments. [TODO: any card surcharge]

Where the law allows, we may keep your vehicle until the invoice for the work you approved has been paid.

6. Vehicle collection and storage

We will let you know when your vehicle is ready. Please collect it during our opening hours: Monday to Friday 9:00 AM to 5:00 PM, Saturday 10:00 AM to 3:00 PM by appointment. We are closed on Sundays.

If a vehicle is not collected within a reasonable time after we tell you it is ready, we may contact you about storage arrangements. [TODO: storage period and any storage fee]

7. Parts and warranties

Our services and the parts we supply come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a replacement or refund for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

• Manufacturer warranties: where a part comes with a manufacturer's warranty, we will pass on the benefit of that warranty to you and help you make a claim.
• Our workshop warranty: [TODO: workshop warranty terms, e.g. period and what it covers]. Any warranty we offer is in addition to your rights under the Australian Consumer Law.

If you think something is wrong with work we have done, please contact us as soon as possible so we can inspect the vehicle and put it right.

8. Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

To the extent permitted by law, we are not liable for loss or damage that was not caused by our failure to take reasonable care, or that was not reasonably foreseeable. This includes pre-existing wear, faults or damage to your vehicle that were not part of the work we were asked to do, and personal items left in the vehicle.

9. Intellectual property

The content on this website, including text, photos, graphics and our logo, belongs to us or is used with permission. You may view and share pages for personal use, but you may not copy or reuse our content for commercial purposes without our written permission.

10. Links to other websites

Our site links to other websites, such as Google Maps. We do not control those sites and are not responsible for their content or how they handle your information. Their own terms and privacy policies apply.

11. Privacy

We handle personal information in line with our Privacy Policy, which explains what we collect through our forms and website and how we use it.

12. Governing law

These terms are governed by the laws of Victoria, Australia. You and we agree to the non-exclusive jurisdiction of the courts of Victoria.

13. Changes to these terms

We may update these terms from time to time. The version on this page, with the date shown at the top, is the one that applies. Work already booked is covered by the terms in place when you made the booking.

14. Contact us

If you have a question about these terms, please get in touch:

• SS Automotive Group, 5 Quinn Street, Dandenong VIC 3175
• Phone: 03 8774 5785
• Email: admin@ssautomotive.com.au